Return Policy

Our Policy

  1. Withdrawal, Returns of products
    • 1.1. Statutory Withdrawal Right

      The Consumer has the right to inform DYMO of his withdrawal from the sale, without payment of any fine and without giving a motive, within 14 calendar days from the day following the day (a) on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer acquires, physical possession of the goods (or in case of goods ordered in one and delivered separately, possession of the last good) or (b) of the signing of the services agreement. For avoidance of doubt, the Consumer shall be solely liable for costs arising from the return of the item(s).

      If the Consumer decides to withdraw from the sale, the Consumer must send DYMO (please see contact details above) an unequivocal statement (e.g. a letter sent by post, fax or e-mail) of its decision to withdraw, a model withdrawal form can be found here. For this, we advise the Consumer to use either the DYMO Contact Us form, by telephone +44 203 564 8354, via email dymoeurope@newellco.com or via post Newell Poland Services Sp. z o.o., ul. Abpa A. Baraniaka 88 c, Building D, 61-131 Poznan, POLAND. To meet the withdrawal deadline, it is sufficient for the Consumer to send its communication concerning its exercise of the right of withdrawal before the withdrawal period has expired. An acknowledgment of receipt will be sent to the Consumer on a durable medium without delay.

      The Consumer shall return the item(s) without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to DYMO. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired. The Consumer will have to bear the direct cost of returning the goods.

      The Consumer shall follow below instructions when returning the goods:

      • The product should be returned in the original unit packaging and shipping box
      • The shipping box should be carefully sealed for shipment
      • The return shipping label can be obtained by contacting Consumer Service, who will generate a pre-paid UPS label and provide detailed shipping instructions

      Note: The Consumer shall not return the item(s) without notifying Consumer Service, and following the process indicated.

      DYMO will reimburse all payments received from the Consumer, including, if applicable, the costs of delivery, within fourteen (14) days from the day on which DYMO is informed of the Consumer's decision to withdraw from the contract. However DYMO may withhold the reimbursement until DYMO has received the product back or until the Consumer has supplied evidence of having sent back the goods, whichever is the earliest. Any costs linked to the delivery of returned goods will fall upon the Consumer.

      DYMO will carry out the reimbursement using the same means of payment as the Consumer used for the initial transaction. The Consumer will not incur any fees as a result of such reimbursement.

      DYMO will not be required to reimburse the supplementary costs, if the Consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by DYMO. The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

      1.2. Right of return

      In addition to the statutory right provided in article 2.1. above, DYMO grants its Consumers the right to retract the sale within 30 days as from the delivery. This right, called 30 Day Money Back (30DMB), is a commercial gesture directly between the DYMO and the Consumer only and applies to DYMO products bought on the DYMO web site.

      Excluded from 30 DMB refund are consumables, accessories or software that are sold separately (i.e. not part of the product), however your statutory rights of withdrawal provided in article 2. 1 above remain unaffected

        1.2.1. The refunded amount

        The refunded amount equals the price, incl. VAT, the Consumer paid for the product including shipping costs, the Consumer has paid upon purchase and excluding costs of return paid by the Consumer.

        1.2.2. Procedure

        The Consumer has to contact DYMO Consumer Service within 30 days after the date of delivery of the product.

        The Consumer needs to send back the product together with a copy of the proof of purchase, instructions on how to send back the product will be provided by DYMO Consumer Service.

        The returned product should be complete, in good shape, non-defective and in the original packaging, returns that don’t include copy of proof of purchase or do not comply with the above conditions, will not be accepted and cannot be refunded.

        1.2.3. Refund lead-time

        Consumer will be reimbursed within one week following the receipt by DYMO of the product on the bank account used for the initial purchase.

        Above right of return does not affect your legal rights as a consumer.

      1.3. Return of non-conforming products

      DYMO will reimburse or exchange any defective, damaged during the transport or non-conforming product. In such case, the Consumer will promptly inform DYMO Consumer Service, via phone, email or live chat. . This provision does not affect any other statutory rights of the consumer under the applicable law with respect to non-conforming products.