Return Policy

Unused items purchased from Dymo.com may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.

To request a Return Authorization, please contact us at 1-877-289-3966, Monday through Friday, 8:00 am to 6:00 pm ET. All returns require a Return Authorization.

Except in cases where the return is the result of an error by Newell Brands or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Newell Brands will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  • Orders/Items are refused upon delivery
  • Returns are made without authorization
  • Returns are made past the 30 day return window


IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.