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    Support | Label FAQs

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    • Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. For assistance, please click here to determine if you have an affected machine and install the fix or call DYMO Customer Service Support at 442035648354. Hours of operation are from Monday-Friday, 8am-6pm (EST).

    • Why is the ink ribbon coming out with my D1 tape when I print a label?

      There may be slack with the ink ribbon in the tape cassette. Remove the tape cassette from the label maker and make sure that the inking ribbon is tight. If the ribbon is not tight then tighten it by turning the black spool in the cassette clockwise until the ink ribbon is tight against the label tape. The ink ribbon in the tape cassette may also be broken or severed. Replace the tape cassette if that is the case.

    • DYMO's One-Day Self-Expiring Security Stickers come in two parts. The front part" labels are marked with the letter 'V'. The "back part" labels are marked with a grid of crossing lines. To use a Security Sticker (and start the one-day expiration process), peel off a "front part" label and place it on top of a "back part" label. After 24 hours, the grid from the "back part" label will bleed completely through and become highly visible, obscuring the letter 'V' on the "front part" label. "

    • How do I use the LetraTag Iron-On Fabric Labels?

      Insert the iron-on label cassette into the LetraTag. Input desired text, print your label, and remove carbon from the front of the label. Set dry iron on medium high temperature (290ø to 370ø F, or 130ø to 170ø C). Remove any wrinkles from fabric by ironing the section where you want to place the label. Place the label on the fabric. Cover with cloth (preferably cotton) and press the iron on the label for 10 seconds. Be careful not to move the iron as this may dislodge the label from its position. Repeat 3 times with a focus on the label corners, allowing sufficient cooling between each repetition.

    • Are DYMO Stamps authorized for use by the USPS?

      Yes, DYMO Stamps are authorized for use by the USPS.

    • What are DYMO Stamps?

      DYMO Stamps is a postage printing service approved by the U.S. Postal Service and offered by Endicia and DYMO. DYMO Stamps is a free software utility included with the DYMO LabelWriter 400 Turbo, 450 Turbo, Twin Turbo, and Duo.

    • Are DYMO Stamps compatible with the Macintosh?

      Yes. DYMO Stamps is available for both Windows and Mac. DYMO Stamps even includes a Mac widget for printing commonly-used postage amounts.

    • What types of postage can I print with DYMO Stamps?

      DYMO Stamps allows you to print postage for the following U.S. Postal Service classes: All First Class weights, Priority Mail 1 lb rate, Flat Rate Envelope - 12.5 x 9.5"envelope (provided by the USPS), fixed rate to anywhere in the U.S. regardless of weight Flat Rate Box 11" x 8.5" x 5.5" or 13.625" x 11.875" x 3.375" box (provided by the USPS). International Air Letter 1 oz - Mexico/Canada. All other countries, postcard rate. For the full details and requirements of these classes, visit the USPS web site at http://www.usps.com."

    • Can I get a refund for misprinted postage while using DYMO Stamps?

      DYMO Endicia is now accepting physical refund requests for misprinted postage on DYMO Stamps and DYMO Printable Postage labels! To receive a refund, the following requirements must be met: the stamp must not be used or enter the mailstream, it cannot be postmarked, stamped, or returned by the U.S. Postal Service. The refund request must be received online within 60 days of printing the stamp. The postage must be printed on a genuine DYMO stamps roll label or DYMO Printable Postage sheet label. Your account must be in active status. To request a DYMO Stamps or DYMO Printable Postage refund: log into your account page, click on Account Transactions", and "Request a Postage Refund". Generate a list of transactions for the appropriate timeframe. Select the transactions that need to be refunded and submit the refund request online. You can request up to 100 refund transactions at a time. Print Refund Request Form 3433 PCP-X. Mail the form, along with the physical label for each transaction, to: DYMO Endicia Refunds, 385 Sherman Ave. Palo Alto, CA 94306-1864. "

    • Can I print postage ahead of time with DYMO Stamps? If so, does it expire?

      DYMO Stamps postage labels do not have a date stamp. As a result, you can print and use DYMO Stamps postage any time. If you have a few DYMO Stamps labels when postage rates change, you can print additional DYMO Stamps postage to make up the difference.

    • How fast are postage labels printed with DYMO Stamps?

      DYMO Stamps postage prints in about a second.Each stamp" emerges dry to the touch and ready to affix."

    • How should DYMO Stamps postage be stored?

      DYMO Stamps postage is printed on direct thermal labels, so postage should be stored out of direct sunlight.