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  1. General Information about us
  2. The present Terms and Conditions of Sale ("Terms and Conditions") apply to all sales of products made to you as end-users (the "Consumer") (in the countries listed in article 5) on the website www.DYMO.com (the "Site"), operated by NWL Switzerland sàrl, 10 chemin de Blandonnet – 1214 VERNIER (Switzerland), company’s registration number CH-020.3.922.310-0 ("DYMO"), telephone +44 203 564 8354, email [email protected] or find contact details here.

    These Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Consumer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Consumer of the Terms and Conditions.The protection of the Consumer's personal data is subject to our separate privacy policy which can be found here. In addition, the general use of the Site is subject to Terms and Conditions.

  3. Withdrawal, Returns of products
    • 2.1. Statutory Withdrawal Right

      The Consumer has the right to inform DYMO of his withdrawal from the sale, without payment of any fine and without giving a motive, within 14 calendar days from the day following the day (a) on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer acquires, physical possession of the goods (or in case of goods ordered in one and delivered separately, possession of the last good) or (b) of the signing of the services agreement. For avoidance of doubt, the Consumer shall be solely liable for costs arising from the return of the item(s).

      If the Consumer decides to withdraw from the sale, the Consumer must send DYMO (please see contact details above) an unequivocal statement (e.g. a letter sent by post, fax or e-mail) of its decision to withdraw, a model withdrawal form can be found here. For this, we advise the Consumer to use either the DYMO Contact Us form, by telephone +44 203 564 8354, via email [email protected] or via post Newell Poland Services Sp. z o.o., ul. Abpa A. Baraniaka 88 c, Building D, 61-131 Poznan, POLAND. To meet the withdrawal deadline, it is sufficient for the Consumer to send its communication concerning its exercise of the right of withdrawal before the withdrawal period has expired. An acknowledgment of receipt will be sent to the Consumer on a durable medium without delay.

      The Consumer shall return the item(s) without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to DYMO. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired. The Consumer will have to bear the direct cost of returning the goods.

      The Consumer shall follow below instructions when returning the goods:

      • The product should be returned in the original unit packaging and shipping box
      • The shipping box should be carefully sealed for shipment
      • The return shipping label can be obtained by contacting Consumer Service, who will generate a pre-paid UPS label and provide detailed shipping instructions

      Note: The Consumer shall not return the item(s) without notifying Consumer Service, and following the process indicated.

      DYMO will reimburse all payments received from the Consumer, including, if applicable, the costs of delivery, within fourteen (14) days from the day on which DYMO is informed of the Consumer's decision to withdraw from the contract. However DYMO may withhold the reimbursement until DYMO has received the product back or until the Consumer has supplied evidence of having sent back the goods, whichever is the earliest. Any costs linked to the delivery of returned goods will fall upon the Consumer.

      DYMO will carry out the reimbursement using the same means of payment as the Consumer used for the initial transaction. The Consumer will not incur any fees as a result of such reimbursement.

      DYMO will not be required to reimburse the supplementary costs, if the Consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by DYMO. The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

      2.2. Right of return

      In addition to the statutory right provided in article 2.1. above, DYMO grants its Consumers the right to retract the sale within 30 days as from the delivery. This right, called 30 Day Money Back (30DMB), is a commercial gesture directly between the DYMO and the Consumer only and applies to DYMO products bought on the DYMO web site.

      Excluded from 30 DMB refund are consumables, accessories or software that are sold separately (i.e. not part of the product), however your statutory rights of withdrawal provided in article 2. 1 above remain unaffected

        2.2.1. The refunded amount

        The refunded amount equals the price, incl. VAT, the Consumer paid for the product including shipping costs, the Consumer has paid upon purchase and excluding costs of return paid by the Consumer.

        2.2.2. Procedure

        The Consumer has to contact DYMO Consumer Service within 30 days after the date of delivery of the product.

        The Consumer needs to send back the product together with a copy of the proof of purchase, instructions on how to send back the product will be provided by DYMO Consumer Service.

        The returned product should be complete, in good shape, non-defective and in the original packaging, returns that don’t include copy of proof of purchase or do not comply with the above conditions, will not be accepted and cannot be refunded.

        2.2.3. Refund lead-time

        Consumer will be reimbursed within one week following the receipt by DYMO of the product on the bank account used for the initial purchase.

        Above right of return does not affect your legal rights as a consumer.

      2.3. Return of non-conforming products

      DYMO will reimburse or exchange any defective, damaged during the transport or non-conforming product. In such case, the Consumer will promptly inform DYMO Consumer Service, via phone, email or live chat. . This provision does not affect any other statutory rights of the consumer under the applicable law with respect to non-conforming products.

  4. Ordering process
  5. The ordering process on the Site consists of following steps:

    • The Consumer navigates to the product page and clicks on the ‘Add to Cart’ button;
    • The Consumer clicks on ‘Go to cart’;
    • The Consumer clicks on ‘Proceed to Checkout’ to confirm;
    • The Consumer can proceed as guest or create an account
    • The Consumer enters his/her email address, shipping and billing address; If the Consumer has an account set-up this information will be populated already and needs to be confirmed by the Consumers; The Consumer clicks on ‘Continue’ to confirm the personal data;
    • The Consumer is now given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges; In case the Consumer needs to correct/adapt this information, he/she can simply click on the ‘Edit’ buttons of the relevant section and correct the necessary information;
    • The Consumer ticks the box to confirm his consent with the Terms & Conditions; The Consumer confirms the payment method;
    • [The consumer clicks on the ‘Pay with' button, below the statement: 'By clicking on the below button I agree to undertake a payment obligation.']
    • After submitting the order, DYMO will send the Consumer an e-mail confirming receipt of the order.

      DYMO will archive the contract with the Consumer but it is your own responsibility to store the agreement.

  6. Acceptance of orders
  7. To the maximum extent allowed under applicable law, all quotes or proposals are without engagement and without any obligation on DYMO's part. Any order made by the Consumer via the Site shall always be confirmed by DYMO by e-mail within 48 hours. The sales agreement is only entered into after DYMO has confirmed the order placed via e-mail.

    If the products ordered are unavailable, DYMO reserves the right not to ship products. In that case, DYMO will inform the Consumer that the products are unavailable and return any payment received.

  8. Prices
  9. The price of the products the Consumer orders on the Site is the price that is displayed on the Site at the time the Consumer confirms the order as mentioned in the confirmation e-mail sent to the Consumer. This price does include VAT, but does not include shipping costs or customs (if applicable).

    Shipping cost:

      Country Name Shipping Currency
      Belgium 10,65 EUR
      France 10,65 EUR
      Germany 10,65 EUR
      Netherlands 10,65 EUR
      United Kingdom 8 GBP

    For Germany, France, Belgium, and the Netherlands all prices are in Euros, for United Kingdom all prices are in British Pounds, inclusive of VAT and exclusive of forwarding charges.

  10. Payment
  11. Once the sale has been confirmed by DYMO by e-mail, DYMO will send the Consumer an order confirmation by e-mail or at the latest upon delivery.

    DYMO accepts MasterCard and VISA for payment. Payments are debited instantly.

    All other applicable taxes, duties, levies or charges arising between the moment of the order of the product and the moment of delivery shall be borne by the Consumer.

  12. Delivery, Title and Risk
  13. Unless otherwise provided in the email confirmation deliveries will be made within 3 to 5 working days following confirmation sent to Consumer.

    The risk of loss, theft and whole or partial destruction of the products will be transferred to the Consumer as soon as the product is delivered.

    DYMO will deliver the products ordered within 3 to 5 working days indicated in the Terms and Conditions unless otherwise provided in the email confirmation. These delivery timescales are estimates; they are not guaranteed delivery times. The Consumer shall be exclusively liable for erroneously communicated delivery addresses. Without prejudice to Force Majeure, we apply a maximum delivery time of thirty (30) days as from the day following the day upon which DYMO has sent the purchase confirmation email. If the scheduled delivery date has been exceeded due to DYMO’s fault, the Consumer has the right, without judicial intervention and upon simple notice, to cancel the order free of charge, to the extent DYMO has not yet sent the ordered products to the Consumer at that moment. In case of such cancellation, DYMO will refund the amounts already paid to the Consumer within thirty (30) days.

  14. Age requirements
  15. Products on the Site may be purchased only by persons aged 18 years and over. By ordering products on the Site, the Consumer declares that he/she is an adult aged 18 or over.

  16. Liability and Complaints
  17. DYMO shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity).

    DYMO shall not under any circumstances be liable for damages of any kind deriving directly or indirectly from (i) the Consumer's use or inability to use the Site, (ii) the Consumer's trust in the information provided on the Site, and (iii) errors, service interruptions, cancellations, file and e-mail damage or corruption, viruses or defects, delays in operation or transmission, communication failures, theft, destruction or unauthorized access to DYMO data, programs or services.

    All complaints must be notified through our DYMO Consumer Service within 30 business days as from the delivery of the products. If the complaint is found to be justified, DYMO’s liability shall be limited to the reparation of or the exchanging of the delivered products.

    Nothing in these Terms and Conditions shall exclude DYMO’s liability for fraud, willful misconduct, gross negligence, death or physical harm caused by negligence, breach of the terms pursuant to the applicable norms in relation to consumer protection (e.g. product liability) or any other responsibility that cannot be excluded or limited according to applicable law.

  18. Force Majeure
  19. DYMO shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for DYMO to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).

  20. After Sales Support and warranty
  21. For any after sales support and questions the Consumer can contact our DYMO Consumer Service via phone, email or live chat.

    The products are covered by a legal warranty of conformity.

  22. Applicable law
  23. The Terms and Conditions are governed by, and construed in accordance with, the laws of Switzerland, without reference to the conflict of law rules. Notwithstanding the foregoing, please note that the Consumer is still ensured the protection which is afforded to it by provisions of the law of its country that cannot be derogated from by agreement.
    We both agree to submit to the non-exclusive jurisdiction of the courts of United Kingdom, which means that the Consumer may bring a claim to enforce its consumer protection rights in connection with these Terms and Conditions in United Kingdom, or in the EU country in which it lives. If the Consumer would like to bring a matter to our attention, please contact us. This choice of law does not affect the protection awarded to Consumer pursuant to mandatory provisions of the law that would apply in the absence of this clause.