Filter By:
    • No further refinement

    Support | Label FAQs

    1 - 12 of 16
    • Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. For assistance, please click here to determine if you have an affected machine and install the fix or call DYMO Customer Service Support at 1-877-724-8324. Hours of operation are from Monday-Friday, 8am-6pm (EST).

    • Why is the ink ribbon coming out with my D1 tape when I print a label?

      There may be slack with the ink ribbon in the tape cassette. Remove the tape cassette from the label maker and make sure that the inking ribbon is tight. If the ribbon is not tight then tighten it by turning the black spool in the cassette clockwise until the ink ribbon is tight against the label tape. The ink ribbon in the tape cassette may also be broken or severed. Replace the tape cassette if that is the case.

    • DYMO's One-Day Self-Expiring Security Stickers come in two parts. The "front part" labels are marked with the letter 'V'. The "back part" labels are marked with a grid of crossing lines. To use a Security Sticker (and start the one-day expiration process), peel off a "front part" label and place it on top of a "back part" label. After 24 hours, the grid from the "back part" label will bleed completely through and become highly visible, obscuring the letter 'V' on the "front part" label.

    • How do I use the LetraTag Iron-On Fabric Labels?

      Insert the iron-on label cassette into the LetraTag. Input desired text, print your label, and remove carbon from the front of the label. Set dry iron on medium high temperature (290ø to 370ø F, or 130ø to 170ø C). Remove any wrinkles from fabric by ironing the section where you want to place the label. Place the label on the fabric. Cover with cloth (preferably cotton) and press the iron on the label for 10 seconds. Be careful not to move the iron as this may dislodge the label from its position. Repeat 3 times with a focus on the label corners, allowing sufficient cooling between each repetition.

    • How do you remove the backing from D1 labels?

      D1 labels have an easy-peel split tape backing. Locate the split on the tape backing. Gently pinch the tape. The tape backing will separate. Carefully peel away the backing from the tape.

    • LetraTag labels have an easy-peel split tape backing. Locate the split on the tape backing. Gently pinch the tape. The tape backing will separate. Carefully peel away the backing from the tape.

    • Rhino labels have an easy-peel split tape backing. Locate the split on the tape backing. Gently pinch the tape. The tape backing will separate. Carefully peel away the backing from the tape.

    • Can I laminate LetraTag labels?

      The materials used in many laminators often contain chemicals which can adversely affect the print on thermal labels. These chemicals can cause the print to fade or turn the label black. Labels should not come into contact with materials composed of PVC film and vinyl containing plasticizers.

    • Can I laminate LabelWriter labels?

      The materials used in many laminators often contain chemicals which can adversely affect the print on thermal labels. These chemicals can cause the print to fade or turn the label black. Labels should not come into contact with materials composed of PVC film and vinyl containing plasticizers.

    • Why is the carbon backing breaking/tearing on my D1 tapes?

      Carefully insert or remove the cartridge from the printer. Abruptly inserting or removing the cartridge may cause the carbon backing to break/tear on a component inside the printer. It is possible that the cartridge is not installed completely in the printer which results in more stress on the carbon and does not allow the cutter blade to cut the tape properly. Press FIRMLY on the cartridge to ensure proper installation.

    • The following information ONLY applies to DYMO label printers that use direct thermal printing technology. Currently, this includes all LabelWriter printers, LabelManager, LetraTag and Rhino series label makers. When stored properly, DYMO labels will have a shelf life of several years. When used in an office environment, printed labels will remain legible for over a year. The following conditions may cause labels to darken or the text to fade: exposure to direct sunlight or fluorescent light for an extended period of time, exposure to high temperatures for an extended period of time, contact with PVC film or vinyl containing plasticizers.

    • Do you need ink for the XTL label maker?

      No, the XTL label cartridges use a thermal transfer printing process. Inside the cartridge is a ribbon that contains thermal ink that transfers to the tape when you print.