FAQs

We do not recommend that our scales be submerged in any type of fluid. You may clean the tray of the scale with a mild cleaner.
The scale should be situated on a flat, level, and stable surface. The scale platform should be securely fastened to the scale sub-platform. The scale can be affected by electrical and RF (Radio Frequency) interference. Operation near power transmission lines is not recommended. Operation near appliances which switch on and off with heavy currents (letter openers, copiers, microwave ovens) is not recommended. The recommended operating temperature for the scale is room temperature (around 77 degrees Fahrenheit ). Allow the scale three hours to adjust to a the new climate if the scale was stored in a location a hot/cold environment. If the scale is to be operated in environments above or below room temperature, it is recommended that the scale be re-calibrated in that environment after a three hour adjustment period.
You cannot share the DYMO 5lb USB scale to other users on a network like you would a printer or a scanner. However, because the DYMO 5lb USB scale requires no special drivers, you can easily connect it to any computer.
Straight weigh scales only weigh items, they don't calculate postage or shipping rates. However, USPS, UPS, Fed Ex, and DHL offer rate calculators on their website. You will be able to display the cost of shipping your package with this tool.
The DYMO 5 lb. USB Scale receives power directly from the computer through USB. If not used in conjunction with a computer, the scale can also be powered by a 9-volt alkaline battery.
The DYMO 5 lb. USB Scale receives power directly from the computer through USB. If not used in conjunction with a computer, the scale can also be powered by a 9-volt alkaline battery.
Overload" can have different meanings, all having to do with a weight that is too high. It may mean the weight placed on the scale exceeds its capacity, such as putting 15 lbs on a 10 lb scale. On a rate-calculating scale, it may mean you are trying to perform a function which cannot be performed with the weight registered on the scale, such as attempting to send a 5 lb letter using a service restricted to 1 lb letters. Symbols of overload include OVLD and OOOO.
A load cell is a mechanism in the scale which bends slightly when weight is put onto the platform.The microcomputer in the scale measures the amount of bending and translates that into the digital display, which is the weight.
Due to the implementation of a new zoned rating structure by the USPS in May of 2008, Express Mail rates will no longer be supported on DYMO scales. When selecting the Express Mail rates option, the scale will display 0.00.
The only sure way to determine if your scale is weighing correctly is by placing a known weight on the scale. Examples ofa known weight" would include a piece from a precision weight set, or perhaps a measured weight used for exercising.
The S100 and S250 minimum weight that can be read is 1 LB. The S400 minimum weight that can be read 2.5 LBs. Click Here