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FAQs
CardScan FAQs
On January 1, 2020, the extended period of technical support for CardScan products ended. Since all CardScan products have been discontinued, it is no longer possible to use CardScan software version 9 or later beyond the trial period. We sincerely apologize for the inconvenience. The version 8.0.5 and a license key, will allow you to continue using your CardScan® hardware. This version will allow you to manually export contacts from Outlook and import them to CardScan software. Click here to download CardScan Executive version 8.0.5. Please use this activation code: 41-0000-00225432. Please contact DYMO Technical Support for more information.
Before installing the software, please check if your CardScan device and operating system are on the compatibility list below:
• CardScan® 500 - Windows® XP and later, 32-bit systems only
• CardScan® 600c - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 600cx - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 700c - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 60 - Windows® XP and later, 32-bit systems only
• CardScan® 60 II - Windows® XP and later, 32-bit systems only
• CardScan® 800c - Windows® XP and later, 32-bit/64-bit systems
Label FAQs
Label Makers and Label Printers
Quick DYMO Fixes
Updating drivers manually for LabelWriter ® on Windows
If the LabelWriter appears under unspecified on Windows in Devices and Printers, usually the computer has not identified that device as a printer yet.
- Go to Control Panel>Hardware and Sound>Device Manager.
- Select View>Show Hidden Devices
- The LabelWriter should be listed under Other Devices, Printers or Software category.
- Right-click on LabelWriter and select Update Driver Software….
- In the next window, pick Browse my computer for driver software.
- Click the Browse… button and point to one of the folder locations depending on the DYMO
software you are using:
A. DYMO Connect:
For 64-bit systems: C:\Program Files (x86)\DYMO\DYMO Connect\Drivers For 32-bit systems: C:\Program Files\DYMO\DYMO Connect\Drivers
B. DYMO Label v.8:
For 64-bit systems: C:\Program Files (x86)\DYMO\DYMO Label Software\Drivers For 32-bit systems: C:\Program Files\DYMO\DYMO Label Software\Drivers - Click ‘Next’ and you should receive a notification that Windows has successfully performed the task. If you are receiving any error messages at this point, please contact us.
- On some versions of Windows the printer will still show the DYMO under Unspecified even though in Device Manager it appears under Printers. However, you should still be able to print. It’s a Windows glitch, and restarting Windows often resolves that.
Scales FAQ
The scale should be situated on a flat, level, and stable surface. The scale platform should be securely fastened to the scale sub-platform. The scale can be affected by electrical and RF (Radio Frequency) interference. Operation near power transmission lines is not recommended. Operation near appliances which switch on and off with heavy currents (letter openers, copiers, microwave ovens) is not recommended. The recommended operating temperature for the scale is room temperature (around 77 degrees Fahrenheit ). Allow the scale three hours to adjust to a the new climate if the scale was stored in a location a hot/cold environment. If the scale is to be operated in environments above or below room temperature, it is recommended that the scale be re-calibrated in that environment after a three hour adjustment period.
Overload can have different meanings, all having to do with a weight that is too high. It may mean the weight placed on the scale exceeds its capacity, such as putting 15 lbs on a 10 lb scale. On a rate-calculating scale, it may mean you are trying to perform a function which cannot be performed with the weight registered on the scale, such as attempting to send a 5 lb letter using a service restricted to 1 lb letters. Symbols of overload include OVLD and OOOO.
The only sure way to determine if your scale is weighing correctly is by placing a known weight on the scale. Examples of a "known weight" would include a piece from a precision weight set, or perhaps a measured weight used for exercising.
The S100 and S250 minimum weight that can be read is 1 LB. The S400 minimum weight that can be read 2.5 LBs.
Place the scale on a flat and level surface. Power on the scale by connecting it to a computer with an available USB port. The computer must be powered on. Press and hold the Tare button for two seconds. After two seconds the screen will briefly display CAL followed by 0.0. Press the Tare button. The screen will now display 5.0.0. Place a calibrated 5 pound weight on the scale. Press the Tare button once more. The screen will briefly display Cal, followed by Pass. Remove the weight from the scale and disconnect the USB cable.
Straight weigh scales only weigh items, they don't calculate postage or shipping rates. However, USPS, UPS, Fed Ex, and DHL offer rate calculators on their website. You will be able to display the cost of shipping your package with this tool.
Due to the implementation of a new zoned rating structure by the USPS in May of 2008, Express Mail rates will no longer be supported on DYMO scales. When selecting the Express Mail rates option, the scale will display 0.00.
The DYMO 5 lb. USB Scale receives power directly from the computer through USB. If not used in conjunction with a computer, the scale can also be powered by a 9-volt alkaline battery.
You cannot share the DYMO 5lb USB scale to other users on a network like you would a printer or a scanner. However, because the DYMO 5lb USB scale requires no special drivers, you can easily connect it to any computer.
We do not recommend that our scales be submerged in any type of fluid. You may clean the tray of the scale with a mild cleaner.
A load cell is a mechanism in the scale which bends slightly when weight is put onto the platform. The microcomputer in the scale measures the amount of bending and translates that into the digital display, which is the weight.
SDK FAQs
Yes. We have added .NET samples in the latest SDK. Samples are provided in C#, VB, ASP.NET, and C++. The samples also provide examples on how to control roll selection when using the LabelWriter Twin Turbo printer as well as printing to the tape portion of the LabelWriter Duo printer.
This will occur if you do not properly set the label size in your application. The DYMO SDK includes a sample VB program (entitled ?Paper Size?) that uses the Windows API to set a paper size in a printer driver.
There is not a Java sample because it requires third party software that you must license, download and set up with your Java Development Environment.
Yes. For Internet Explorer we have included Java Script and VBScript samples in the latest release of the SDK. For Firefox we have introduced three XPCOM objects: nsIDymoAddin, nsIDymoLabels, and nsIDymoTape. These objects provide the same functionality as the IDymoAddin, IDymoLabels, and IDymoTape interfaces (part of the high-level COM interface). You can use these XPCOM objects from Java Script to print labels from a web page loaded in the Firefox browser. The XPCOM sample illustrates this process.
It depends on the programming language you're using. Try switching the order you set these two attributes. For example, if your program does not work when you set the image source, then the file name, try setting the file name first, and then the image source.
The IDymoTape interface provides the functionality to create labels using the (D1) tape cassette portion of the LabelWriter Duo printer. See the Software Development Kit (SDK) documentation for more detailed information. The Tape SDK Sample (written in VB) shows you how to print to the tape part of the LabelWriter Duo printer.
The IDymoAddIn3 and IDymoAddIn4 COM interfaces provide additional functions that support printing to the LabelWriter Twin Turbo. The "Print2()" interface of IDYMOAddIn3 is used to direct the output to a particular roll(see the SDK documentation for more details). The .NET samples also show you how to print to a LabelWriter Twin Turbo.
The IE Script samples that ship with the DLS SDK use the SetAddress function to print address labels. In order to print bar code labels, you'll need to replace SetAddress with the SetField function. To print barcodes from a web page, open the DYMO Label Software (DLS) and create a new label. Place a barcode object on the label. Set the symbology for the bar code object. Make a note of the reference name for the bar code object on the label. The default name is: BARCODE. Save the label template.
Yes, there is. You can download it from our Developers' Blog: Click here
In that case, please visit the DYMO Developers blog Click Here.
The high-level COM interface is the simplest way to add label printing capability to your application and should be considered the standard method to use. Using the high-level COM interface, you can print a label with as few as five lines of code (see the JavaScript and VBScript sample code for examples). If you want to print labels where the placement of the items (barcode, text, graphics, and so on) is constant, but their values change, then use the high-level COM interface. The low-level COM interface is useful if you need to do more complex operations, such as create, move, and resize label objects dynamically within your application. With these added capabilities comes a great deal more complexity. The DLL interface is the most complex but the most powerful interface. It's unnecessary for an application that creates simple/basic labels. But if you plan on writing an application for custom label design and printing, then the DLL interface may suitable. The DDE interface is provided to support older applications that were developed in the past and should not be used going forward. All functionalities provided by the DDE interface are supported by the high-level COM interface.
Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. Please click here to determine if you have an affected machine and install the fix. Click Here
SOFTWARE FAQs
Click on 'New' button in the top left corner. On the next screen, please select the right DYMO
printer and label type. Below there is a list of sample templates - please select the one that is
the closest to what you need and click on the blue 'Open' button in the bottom right corner, next to
'Cancel'. You are now ready to edit the label and print it.
To start typing, if the label on the screen is blank, please click on the 'Add' button above the
workspace to add an object that you want, i.e. Text or Address. Extend the blue outline to the
desired size. Then double click on the sample text / address inside the blue outline, remove the
text / address and start typing.
Click on 'New' button in the top left corner. On the next screen, please select the right DYMO
printer and lable type. Below there is a list of sample templates - please select the one that is
the closest to what you need and click on the blue 'Open' button in the bottom right corner, next to
'Cancel'.
No. DYMO Connect does not have the address book feature and cannot open ABX files created in DYMO
Label Software. Instead, it has the feature to import Google and Outlook contacts.
The installation process for DYMO Label Software (DLS), version 8, does not delete any
pre-existing files. The old address book files and saved label templates can be found in the DYMO
Label folder by default (or in another location where you previously saved them).
To find your old address book files, follow these steps: Launch the new version of DLS. Click on the
Address Book menu option on top and select Open. The dialog box should now be displayed with a list
of previously saved address book files. Select the one you want and click on Open.
If your previously created label templates are not automatically shown in the Saved Labels section
in DLS (you can find it in the bottom part of the Labels tab), please click on File menu option on
top and select Open. Find the label template you want, open it and save it - it should populate the
Saved Labels section now. Please repeat these steps for other previously created label templates.
DYMO Label Software v8 is compatible with U.S. installations of ACT! 2007(v.9), 2008(v.10),
2009(v.11), 2010(v.12), and 2011(v.13), 2012(v.14), 2013(v.15), 2014(v.16), 2015 (v.17), 2016,
(v.18), 2017 (v.19). The add-in for ACT! is installed automatically by DLS. After installing DLS, a
Print DYMO Label will appear in the Tools menu of ACT!
DYMO Label Software comes with many pre-defined, customizable label templates. You can either
open a label template that contains a graphic object or use the designer to place a graphic object
on a label. To change the image that appears within the graphic object: Double click on the graphic
object/image that appears on the label template. A dialog box will appear. Select the graphic/image
you'd like to appear on the label and click OK. For best results when you import a graphic, make
sure the graphic you are importing is close to the size of the graphic that will appear on the
label. For example, if you want to print your company logo on a shipping label, do not import this
logo using a graphic that is 5 x 7 inches. Use black and white graphics whenever possible.
Open DYMO Label Software. Click Address Book and select Open. Open the address or data list file
you want to export. Click Address Book and select Export. Choose where you want the file to be
exported to and the name of the file once it is exported. Click Save. Note: When you export data
from your DLS, each entry is exported as a single record and each line of data as a single field.
For importing into DYMO Label Software v8: Create a new Address Book or open the Address Book you
want to import data into. Choose Import from the Address Book menu. The Address Book Import Wizard
starts. Follow the instructions in the Address Book Import Wizard. When finished, click Import. The
data is imported into the open Address Book and displayed in the address list.
First, verify that the LabelWriter has been added to the printer list on the local workstation
(the workstation where the LabelWriter is physically connected to), DYMO Label Software (DLS) for
Mac OS X is installed, and that the LabelWriter prints without issue on the local workstation from
DLS. Once you've verified those elements, you will need to enable sharing to give other Mac OS X
workstations on the network access to the printer. To enable printer sharing, click on the Apple
icon and select System Preferences. In the System Preferences window, click on the Sharing icon.
Turn Printer Sharing on. Go back to the System Preferences window and click on the Printers and
Scanners icon. Select the LabelWriter and tick the option Share this printer on the network. In
order to print to the LabelWriter from other Mac OS X workstations on the network, you'll need to
add the LabelWriter to the printer list on each workstation you wish to print from.
DYMO Label Software supports printing Code 3 of 9, Code 3 of 9 w/Mod 43 Checksum, Code 3 of 9
Library (R-L and L-R), Code 128-A, 128-B, 128-C, 128-Auto, Interleaved 2 of 5, UPC-A, UPC-E, EAN-8,
EAN-13, EAN 128, Codabar, Codabar Library (R-L and L-R), ITF-14, PDF 417, and QR Code.
Supported graphic formats include BMP, GIF, JPG, PNG, and TIFF.
No, Address Fixer is not CASS Certified. CASS certification requires more complex software that
can process many sequential records and print forms required by the post office.
Some LabelWriter printers manufactured after April 1, 2014 will not properly install on
Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that
will fix this problem on these printers. Please click
here to determine if you have an affected machine and install the fix.
Click Here
Your mail will look better and more professional with a more uniformed look. Because Address
Fixer adds the full 9-digit ZIP Code, the mail sorting procedure is more mechanized and although we
can not guarantee that your mail will be delivered faster, it is very possible.
DYMO Label Software v8 is compatible with QuickBooks 2007 - QuickBooks 2018, Professional and
Premier editions only.
Your saved label templates and address books are stored in DYMO Label folder in your Documents
folder.
In DLS open the Address Book containing the records you need to print. On the left hand side,
check the box for each record in the address book that you'd like to print. To print these selected
records simply click on the Print icon or click on the File menu and select Print.
Yes, DYMO Label Software v.8 supports Unicode which allows you to print foreign language
characters.
The LWSupport utility is provided by DYMO to uninstall DYMO printer drivers in Windows. Using
LWSupport can help resolve many common label printing issues.
Download and install the latest version of DLS. The latest version of DLS includes a continuous
label template that you can select.
Windows: Open the DYMO Connect / DYMO Label Software. Click on Help and select About DYMO Connect
/ About DYMO Label. A small window will open indicating what version is installed. Click on this
small window to go back to the workspace below.
Macintosh: Open the DYMO Label Software. Click DYMO Label and select About DYMO Label Software . A
small window will open indicating what version is installed.
Go to Labels tab > Label Types. Select the label category from the dropdown list next to 'Show'.
Find the label size you are using on the list below.
Windows: Click on the label on the list and select the layout you want. You can also select a blank
label and create you own layout on the Insert tab.
MacOS: Click on the small rectangular button next to the name of the label to select a layout. You
can also double click on the label on the list to start with a blank label and create you own layout
on the Insert tab.
DYMO does not directly support Citrix Terminal Services.
DYMO does not directly support Windows Terminal Services.
Open DYMO Label. Click the Labels tab and select the appropriate label layout. Click on the
Insert tab. Add a Text object to the label. Click Properties and select Vertical text. Click OK.
Enter Text on the label. When you're ready to print the label, simply click on the Print icon or
click on the File menu and select Print .
DYMO software does not meet the requirements for 508 compliance.
DYMO Label software (macOS)
Yes. Click DYMO Label and select Preferences. Click on the Address Fixer tab. Make the appropriate selection in the Address capitalization section and click OK.
DYMO Connect (Windows)
No. Address Fixer connects directly to the USPS database and imports the original address format.
Yes. Click DYMO Label and select Preferences. Click on the Address Fixer tab. Make the appropriate selection in the Address capitalization section and click OK.
DYMO Connect (Windows)
No. Address Fixer connects directly to the USPS database and imports the original address format.
The DYMO Add-In for Word and Excel are available from the Tools menu (Tools > Templates and
Add-Ins/Add-Ins). You must have the latest version of DYMO Label Software installed for Office 2019
and 365 compatible Add-Ins.
DYMO Label Software (DLS) v8 supports the following printer models (Windows 7-10, macOS 10.13 or
higher):
LabelWriter 450 series, LabelWriter 4XL, LabelWriter Wireless (Windows: DLS 8.7.3, macOS: DLS 8.7.3 and later), LabelManager current series.
For legacy printers or earlier versions of Windows®/macOS®, please consult the compatibility chart or contact DYMO Technical Support.f
LabelWriter 450 series, LabelWriter 4XL, LabelWriter Wireless (Windows: DLS 8.7.3, macOS: DLS 8.7.3 and later), LabelManager current series.
For legacy printers or earlier versions of Windows®/macOS®, please consult the compatibility chart or contact DYMO Technical Support.f
DYMO Label Software v8 includes a Quick Print widget which allows you to quickly print a label
directly from your desktop without opening DYMO Label software.
DYMO Label Software (macOS) - to use the QuickPrint widget, press F12 to display the installed widgets. In the DYMO QuickPrint widget, enter or paste the text you want to print on your label. Optionally, click in the bottom-right corner of the widget to change the label layout, change the position of the Intelligent Mail barcode before printing, or choose a different label printer.
DYMO Label Software (Windows) - to use the QuickPrint widget, double-click the LabelWriter icon in the system tray. Drag, paste, or type the text you want to print on a label. Click Print. From the Quick Print widget, you can also change the label layout or choose a different label printer.
DYMO Label Software (macOS) - to use the QuickPrint widget, press F12 to display the installed widgets. In the DYMO QuickPrint widget, enter or paste the text you want to print on your label. Optionally, click in the bottom-right corner of the widget to change the label layout, change the position of the Intelligent Mail barcode before printing, or choose a different label printer.
DYMO Label Software (Windows) - to use the QuickPrint widget, double-click the LabelWriter icon in the system tray. Drag, paste, or type the text you want to print on a label. Click Print. From the Quick Print widget, you can also change the label layout or choose a different label printer.
DYMO Label v8 for Windows utilizes Microsoft Windows Presentation Foundation (WPF) and supports
all True Type fonts that are supported by WPF.
DYMO Connect version 1.3.2 (Windows 8 - 10) includes an add-in for Microsoft Word 2016, 2019,
and 365.
DYMO Label v8 (version 8.5.4 or later, Windows 7 - 10) includes add-ins for Microsoft Office 2010, 2013, and 2016.
DYMO Label version 8.7.5 (macOS 10.14 - macOS 11) includes add-ins for Microsoft Office 2016, 2019, and 365.
DYMO Label v8 (version 8.5.4 or later, Windows 7 - 10) includes add-ins for Microsoft Office 2010, 2013, and 2016.
DYMO Label version 8.7.5 (macOS 10.14 - macOS 11) includes add-ins for Microsoft Office 2016, 2019, and 365.
Open DLS. In DLS, click and highlight the text on the label template. The tool bar above the
label template allows you to change various font and justification settings. To change font type and
font size you must click on the drop-down menu. Select the font style and size you wish to use. The
text will automatically Shrink To Fit if you select a font size that is too large for the address or
text object on the label to accommodate, but you can also choose to use the Auto Fit or None option
instead.
The Intelligent Mail barcode is USPS barcode technology used to sort and track letters and flats.
Intelligent Mail barcode technology combines the capabilities of the POSTNET barcode and the PLANET
Code barcode into one unique barcode. DYMO Label Software version 8 automatically utilizes
Intelligent Mail barcodes in address templates on labels with the minimum length 3 1/2" (e.g. 30251,
30252). However, if you prefer to print your address labels without it, you can also remove it by
choosing 'None' under Intelligent Mail barcode in 'Address Object Properties'.
The DYMO Label Add-in for Microsoft Word and Excel is automatically installed with the DYMO
Label Software has been installed. Please note that DYMO Label v8 (version 8.5.4 or later) includes
add-ins for Microsoft Office 2010, 2013, and 2016 only.
DYMO Label v. 8 supports all True Type Fonts that are recognized by Windows Presentation
Foundation only. For font types that are not supported, there are two alternatives to successfully
print your labels with your desired font types. Solution 1: Install DYMO Label Software v. 7.8. This
version of the software will recognize all True Type Fonts, including those not supported by Windows
Presentation Foundation. Solution 2: Use Microsoft Word or other third-party software to create and
print your DYMO Labels.
A standard DYMO Label is compatible with any model LabelWriter printer. The high capacity label is only compatible with the LabelWriter 4XL printer.
The DYMO Address Book can save up to 999 contacts. Beyond 999 contacts, you will need to create a separate address book in DYMO Label software.
There are three types of serialization available in Rhino Connect Software. They include: Simple Serialization - creates a series by incrementing one alphanumeric character in the series. Simultaneous Serialization - creates a series by incrementing two different alphanumeric characters at the same time. With this method you have two starting values that are incremented by the same amount at the same time. Advanced Serialization - creates a series by incrementing two different alphanumeric characters consecutively. With this method you have two starting values, two increments, and two counts.
Rhino Connect 1.4 is compatible with Windows XP - Windows 8.1. It may work with Windows 10 (not guaranteed), but requires Microsoft .NET Framework 3.5 to be activated.
To print labels from a database, please select the label type and layout you want before importing the data from a data file (.xls, .csv, or database).
DYMO Label Software (Windows, macOS) - the Import Data and Print Wizard (File > Import Data and Print) will walk you through printing labels from your database quickly and accurately.
DYMO Connect (Windows) - please use the Import Data wizard (File > Import Data) to print the labels from your database.
DYMO Label Software (Windows, macOS) - the Import Data and Print Wizard (File > Import Data and Print) will walk you through printing labels from your database quickly and accurately.
DYMO Connect (Windows) - please use the Import Data wizard (File > Import Data) to print the labels from your database.
Click on the address object on the label, then click on 'Properties' on the toolbar above. In the Address Object Properties window you can select the following settings for the POSTNET/Intelligent Mail barcode: Above, Below, or None. To remove the POSTNET/Intelligent Mail barcode from the label template, select None. Once you've made the appropriate selection, click OK to return to the label template. To make these changes permanent for this label template click on File and select Save.
DYMO only supports installations where the ACT! application is installed locally. While you may be able to make this work, due to differences in network configurations DYMO is only able to support local installations.
DYMO Connect:
Click File and select Preferences > Print settings > Print quality. Select Barcode and graphics and click OK.
DYMO Label software:
Click Edit and select Preferences. Click on the LabelWriter printer tab. Select Barcode and graphics and click OK.
Click File and select Preferences > Print settings > Print quality. Select Barcode and graphics and click OK.
DYMO Label software:
Click Edit and select Preferences. Click on the LabelWriter printer tab. Select Barcode and graphics and click OK.
DYMO ID is offered as a FREE download. To download the latest version of DYMO ID software, visit user guide. Follow the simple instructions in the installer. Instructions for downloading are also available on the software download card included with your XTL label maker.
Software updates are prompted automatically when you plug in your label maker to DYMO ID software.
You can import data into DYMO ID from the following types of database files:
- Microsoft® Access™
- Microsoft® Excel®
- Text – Comma Separated Values or Tab-delimited files with a *.csv or *.txt extension
- Universal Data Links – see the Microsoft® documentation on Universal data Link (*.UDL) for more information.
DYMO Connect for Desktop (DCD) supports the following printer models:
LabelWriter 450 series, LabelWriter 4XL, LabelWriter Wireless, LabelManager current series
For legacy printers or earlier versions of Windows®, please consult the compatibility chart or contact DYMO Technical Support.
For legacy printers or earlier versions of Windows®, please consult the compatibility chart or contact DYMO Technical Support.