Support Center

We apologize if you are experiencing longer than usual call wait times or delayed responses to your questions through chat, email and social media. Some of our DYMO consumer, contact team members are working reduced office hours as a safety precaution due to the coronavirus affecting the regions where we operate. Ensuring the health of our employees is our first priority and we appreciate your patience and understanding as we make every effort to minimize any disruption in supporting you, our valued consumers.

Sincerely,
Your DYMO team

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FAQs

CardScan FAQs

The extended period of technical support for CardScan products ended

On January 1, 2020, the extended period of technical support for CardScan products ended. Since all CardScan products have been discontinued, it is no longer possible to use CardScan software version 9 or later beyond the trial period. We sincerely apologize for the inconvenience. The version 8.0.5 and a license key, will allow you to continue using your CardScan® hardware. This version will allow you to manually export contacts from Outlook and import them to CardScan software. Click here to download CardScan Executive version 8.0.5. Please use this activation code: 41-0000-00225432. Please contact DYMO Technical Support for more information.

Before installing the software, please check if your CardScan device and operating system are on the compatibility list below:

• CardScan® 500 - Windows® XP and later, 32-bit systems only
• CardScan® 600c - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 600cx - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 700c - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 60 - Windows® XP and later, 32-bit systems only
• CardScan® 60 II - Windows® XP and later, 32-bit systems only
• CardScan® 800c - Windows® XP and later, 32-bit/64-bit systems

Label FAQs

Label Makers and Label Printers FAQs

Label Makers and Label Printers

Quick DYMO Fixes FAQs

Quick DYMO Fixes

Updating drivers manually for LabelWriter ® on Windows

If the LabelWriter appears under unspecified on Windows in Devices and Printers, usually the computer has not identified that device as a printer yet.

Go to Control Panel>Hardware and Sound>Device Manager.
Select View>Show Hidden Devices
The LabelWriter should be listed under Other Devices, Printers or Software category.
Right-click on LabelWriter and select Update Driver Software….
In the next window, pick Browse my computer for driver software.

Click the Browse… button and point to one of the folder locations depending on the DYMO software you are using:

A. DYMO Connect:

For 64-bit systems: C:\Program Files (x86)\DYMO\DYMO Connect\Drivers
For 32-bit systems: C:\Program Files\DYMO\DYMO Connect\Drivers

B. DYMO Label v.8:

For 64-bit systems: C:\Program Files (x86)\DYMO\DYMO Label Software\Drivers
For 32-bit systems: C:\Program Files\DYMO\DYMO Label Software\Drivers
Click ‘Next’ and you should receive a notification that Windows has successfully performed the task. If you are receiving any error messages at this point, please contact us.
On some versions of Windows the printer will still show the DYMO under Unspecified even though in Device Manager it appears under Printers. However, you should still be able to print. It’s a Windows glitch, and restarting Windows often resolves that.

LabelWriter printer has an excessive feed issue

LabelWriter Excessive Feeding

If you are experiencing excessive feed of labels from one of the DYMO LabelWriter printers, please follow the next steps:

Step 1. Make sure to use DYMO genuine labels as they were tested with our devices and provide you with the best printing output.

1). DYMO Genuine labels come in the packages shown below.

Step 2. Prepare DYMO LabelWriter printer for the troubleshooting

2) Disconnect the device from USB cable.

3) Open label compartment.

4) Using the grey leaver on the left-hand side, remove labels out form the feeding area.

5) Take the spool out of the machine.

Step 3. Clean the printer following the next steps:

1. Open the lid of the printer.

2. Grip top part of the front cover and lift it up.

3. Remove the cover by pulling it towards you.

4. Pull up the label guide.

5. Squeeze the label guide on its sides and remove the mechanism.

6. Cut the jammed label with a cutter. Be careful not to damage the print roller.

7. Cut the label into pieces so that is easier to remove them.

8. Continue until the print roller is visible.

9. Connect power supply to the printer. Once the power is on, press the form feed button and gently pull out label pieces. Continue until all pieces of label are removed.

10. Put back the label guide mechanism.

11. Insert the hinge into the hole on the right side of the printer.

12. Insert the hinge into the hole on the left side of the printer until you hear a click.

13. While the front cover is removed, use the cleaning card or a business card moistened with isopropyl alcohol and feed it through the printer at least 10 times. The isopropyl alcohol will remove any adhesive leftovers that may remain on the roller or the printhead.

14. If both the print roller and printhead are clean, take the front panel put it back on the printer.

15. Make sure that attachment points are correctly aligned.

16. Push the top of the front panel towards the printer until you hear a click on both sides.

17. Check the bottom of the printer to see if the front panel is correctly aligned. Push it towards the printer until the panel is tightly attached.

Step 3. Follow the guide provided via the following link to insert labels correctly:
How-to-insert-Insert-Labels-Instructions

Step 4. Try printing a label out

1) Connect the device back to the USB cord

2) Try printing using DYMO software

Misaligned print from 3rd party software

LabelWriter 450 series or LabelWriter 4XL misaligned print from 3rd party software (eg. Shopify/Amazon/PayPal etc).

In order to solve the issue, please follow the steps below:

1. Make sure that you have the latest version of our DYMO Software installed on your computer. To check that, please navigate to:
Control Panel\Programs\Programs and Features

You should see one of the following:

DYMO Connect v.1.3.2.18

DYMO Label Software v.8.7.4

2. If your Software version is different than one of those listed above, please update your software by clicking on one of the following links: for DYMO Connect Software, click HERE, for DYMO Label Software, click HERE. If you have the same version as shown above, proceed with the next steps.

3. Navigate to Control Panel\Hardware and Sound\Devices and Printers. Find your DYMO LabelWriter and right click on it and select Printing Preferences.

4. Go to Advanced.

5. From the drop down list, please select the same label size that you have got in your printer, click OK and Apply.

6. Try to print a Windows Test Page. Right click on the printer in Devices and Printers, select Printer Properties and then press the button: Print Test Page.

7. To double check if the alignment is correct please open your DYMO Software, select the correct label size and print a sample label.

8. If the test page and the sample label were printed out correctly, please go to your 3rd party application and try printing. If they were not printed out correctly, please double check if the type of labels selected in step 5 and in your DYMO Software are the same as the labels in your printer.

If after following all the above steps you still experience misaligned print from 3rd party application, please contact their support as the issue is most probably related to the printer settings in that application.

How to reinstall a LabelWriter printer

Reinstalling LabelWriter® on Windows

Following guide Solution for the following issues:

- Error – Printing’ message.

- LabelWriter not printing.

- ‘Error - Out of Paper’ message.

Please follow steps below to reinstall you LabelWriter:

1. Remove both the power and the USB cable from the back of your LabelWriter.

2. Remove the labels from the feed path (use the black release lever located on the left-hand side).

3. Go to Control Panel\Hardware and Sound\Devices and Printers.

4. Right-click on LabelWriter and select See what’s printing.

5. If there is anything in the queue cancel it by selecting 'Cancel All Documents' in 'Printer' tab or right-click on each document and select 'Cancel’.

6. Remove LabelWriter from Devices and Printers (Right-click on the LabelWriter listed under the printer heading and select Remove Device). Administrator rights are required.

7. Press the Windows key + R and type in services.msc and press Enter or type ‘Services’ in Windows search.

8. Go to Services right-click on Print Spooler and select Restart.

9. Go to Control Panel\Hardware and Sound\Devices and Printers Left-Click once on any printer on the list and select Print server properties.

10. Go to Drivers Tab and select LabelWriter. Remove it using the Remove button on the bottom of the window.

11. Select ‘Remove driver only.’ in the pop-up window and select ‘OK’. Confirm deleting the drivers by selecting ‘Yes”.

12. Re-attach the power cable to the LabelWriter.

13. Re-insert the labels into the feed path. Please see the guide: How to load a label roll in a DYMO LabelWriter
(https://www.youtube.com/watch?v=MKJduPG5d4s&t=8s).

14. Re-attach the USB cable (ensure that it is connected to the computer).

15. LabelWriter should be ready to use.

Error message with VISUAL C++

Having trouble installing your LabelWriter® 450 or 450 Turbo?

Having trouble installing your
LabelWriter^® 450 or 450 Turbo?

Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers.

How do I know if my LabelWriter 450 / 450 Turbo could be affected?

Use the chart below to find your region. If the serial number on your product is BETWEEN the numbers listed you have an affected product:

	LabelWriter 450	LabelWriter 450 Turbo
North America, South America	1750110-2619789 through 1750110-2683598	1750283-2504023 through 1750283-2541336
Europe, Asia, Africa, Australia	1750111-2537300 through 1750111-2640626	1750284-2133364 through 1750284-2143241

How do I find my serial number?

The serial number for your label printer is located in the following places:

Back of LabelWriter Box

Bottom of LabelWriter

My label printer has an impacted serial number. How do I fix it?

*If your label printer’s serial number is NOT impacted, do NOT download. Contact DYMO Customer Service.

Before you download the update, read these instructions to put your label printer into program mode.

Remove the labels from the label printer.
Disconnect the USB cable from your computer.
Disconnect the power adapter.
Wait 10 seconds.
Press and hold the only button on the front of the printer while plugging in the power adapter.
Release the button. The LED status light on the front of the printer should be solid blue.
Connect the USB cable to your computer and click the download button below. You only need to download once.

CLICK HERE TO DOWNLOAD

Still have questions?

For assistance in implementation please call DYMO Customer Service Support at one of the following numbers.

Country	Phone Number	Hours of Operation
United States	1-877-724-8324	Monday-Friday 9:00 AM - 5:00 PM EST
United Kingdom	+442035648354	Monday-Friday 8:00 AM - 4:00 PM GMT
International	+442035648356	Monday-Friday 8:00 AM - 4:00 PM GMT

Scales FAQs

Scales FAQ

The reading on my scale fluctuates, how can I resolve this?

The scale should be situated on a flat, level, and stable surface. The scale platform should be securely fastened to the scale sub-platform. The scale can be affected by electrical and RF (Radio Frequency) interference. Operation near power transmission lines is not recommended. Operation near appliances which switch on and off with heavy currents (letter openers, copiers, microwave ovens) is not recommended. The recommended operating temperature for the scale is room temperature (around 77 degrees Fahrenheit ). Allow the scale three hours to adjust to a the new climate if the scale was stored in a location a hot/cold environment. If the scale is to be operated in environments above or below room temperature, it is recommended that the scale be re-calibrated in that environment after a three hour adjustment period.

What does the term "overload" mean in relation to my scale?

Overload can have different meanings, all having to do with a weight that is too high. It may mean the weight placed on the scale exceeds its capacity, such as putting 15 lbs on a 10 lb scale. On a rate-calculating scale, it may mean you are trying to perform a function which cannot be performed with the weight registered on the scale, such as attempting to send a 5 lb letter using a service restricted to 1 lb letters. Symbols of overload include OVLD and OOOO.

How do I know if my scale is weighing accurately?

The only sure way to determine if your scale is weighing correctly is by placing a known weight on the scale. Examples of a "known weight" would include a piece from a precision weight set, or perhaps a measured weight used for exercising.

What is the minimum weight that can be read by a S100/S250/S400 digital USB shipping scale?

The S100 and S250 minimum weight that can be read is 1 LB. The S400 minimum weight that can be read 2.5 LBs.

How do you calibrate the DYMO 5 lb. USB scale?

Place the scale on a flat and level surface. Power on the scale by connecting it to a computer with an available USB port. The computer must be powered on. Press and hold the Tare button for two seconds. After two seconds the screen will briefly display CAL followed by 0.0. Press the Tare button. The screen will now display 5.0.0. Place a calibrated 5 pound weight on the scale. Press the Tare button once more. The screen will briefly display Cal, followed by Pass. Remove the weight from the scale and disconnect the USB cable.

Do any of the straight weigh scales indicate how much the postage/shipping charges will be for my package?

Straight weigh scales only weigh items, they don't calculate postage or shipping rates. However, USPS, UPS, Fed Ex, and DHL offer rate calculators on their website. You will be able to display the cost of shipping your package with this tool.

Why is my scale displaying 0.00 when I attempt to calculate Express Mail rates?

Due to the implementation of a new zoned rating structure by the USPS in May of 2008, Express Mail rates will no longer be supported on DYMO scales. When selecting the Express Mail rates option, the scale will display 0.00.

How does the DYMO 5 lb. USB Scale receive power?

The DYMO 5 lb. USB Scale receives power directly from the computer through USB. If not used in conjunction with a computer, the scale can also be powered by a 9-volt alkaline battery.

Can I share the DYMO 5lb USB Scale to other users on my network?

You cannot share the DYMO 5lb USB scale to other users on a network like you would a printer or a scanner. However, because the DYMO 5lb USB scale requires no special drivers, you can easily connect it to any computer.

Can I wash my scale?

We do not recommend that our scales be submerged in any type of fluid. You may clean the tray of the scale with a mild cleaner.

What is a load cell?

A load cell is a mechanism in the scale which bends slightly when weight is put onto the platform. The microcomputer in the scale measures the amount of bending and translates that into the digital display, which is the weight.

SDK

SDK FAQs

Does the SDK support printing in Mac OS or Linux/Unix?

DYMO offers an Apple Script based SDK for Mac OS. The DYMO SDK for Linux consists of CUPS drivers and several command line script samples.You can download MacOS SDK here. You can download Linux SDK and CUPS drivers here.

Are there .NET samples in the SDK? If so, do they show how to print to the LW TT and LW Duo printers?

Yes. We have added .NET samples in the latest SDK. Samples are provided in C#, VB, ASP.NET, and C++. The samples also provide examples on how to control roll selection when using the LabelWriter Twin Turbo printer as well as printing to the tape portion of the LabelWriter Duo printer.

When I print a label from SDK, it's using the default label size. How can I change the paper size selection?

This will occur if you do not properly set the label size in your application. The DYMO SDK includes a sample VB program (entitled ?Paper Size?) that uses the Windows API to set a paper size in a printer driver.

Is there a Java sample in the Software Developers Kit (SDK) for the DYMO Label Software or DYMO Connect Software?

There is not a Java sample because it requires third party software that you must license, download and set up with your Java Development Environment.

Can I print labels from Internet Explorer or Firefox using the Software Development Kit?

Yes. For Internet Explorer we have included Java Script and VBScript samples in the latest release of the SDK. For Firefox we have introduced three XPCOM objects: nsIDymoAddin, nsIDymoLabels, and nsIDymoTape. These objects provide the same functionality as the IDymoAddin, IDymoLabels, and IDymoTape interfaces (part of the high-level COM interface). You can use these XPCOM objects from Java Script to print labels from a web page loaded in the Firefox browser. The XPCOM sample illustrates this process.

I am using the COM interface in DYMO SDK to print a graphic. How do you specify the image source and the file name?

It depends on the programming language you're using. Try switching the order you set these two attributes. For example, if your program does not work when you set the image source, then the file name, try setting the file name first, and then the image source.

I am utilizing DYMO SDK and printing to the LW Duo. How do I specify printing to the (D1) tape cassette?

The IDymoTape interface provides the functionality to create labels using the (D1) tape cassette portion of the LabelWriter Duo printer. See the Software Development Kit (SDK) documentation for more detailed information. The Tape SDK Sample (written in VB) shows you how to print to the tape part of the LabelWriter Duo printer.

I am utilizing DYMO SDK and printing to the LW Twin Turbo. How do I specify the roll to be used?

The IDymoAddIn3 and IDymoAddIn4 COM interfaces provide additional functions that support printing to the LabelWriter Twin Turbo. The "Print2()" interface of IDYMOAddIn3 is used to direct the output to a particular roll(see the SDK documentation for more details). The .NET samples also show you how to print to a LabelWriter Twin Turbo.

How do I print barcodes from a web page using DYMO SDK?

The IE Script samples that ship with the DLS SDK use the SetAddress function to print address labels. In order to print bar code labels, you'll need to replace SetAddress with the SetField function. To print barcodes from a web page, open the DYMO Label Software (DLS) and create a new label. Place a barcode object on the label. Set the symbology for the bar code object. Make a note of the reference name for the bar code object on the label. The default name is: BARCODE. Save the label template.

Is there a DYMO Connect SDK available?

Yes, there is. You can download it from our Developers' Blog: Click here

I could not find an answer to my question in this FAQ section

In that case, please visit the DYMO Developers blog Click Here.

I am developing an application using the DYMO SDK. Which interface should I use?

The high-level COM interface is the simplest way to add label printing capability to your application and should be considered the standard method to use. Using the high-level COM interface, you can print a label with as few as five lines of code (see the JavaScript and VBScript sample code for examples). If you want to print labels where the placement of the items (barcode, text, graphics, and so on) is constant, but their values change, then use the high-level COM interface. The low-level COM interface is useful if you need to do more complex operations, such as create, move, and resize label objects dynamically within your application. With these added capabilities comes a great deal more complexity. The DLL interface is the most complex but the most powerful interface. It's unnecessary for an application that creates simple/basic labels. But if you plan on writing an application for custom label design and printing, then the DLL interface may suitable. The DDE interface is provided to support older applications that were developed in the past and should not be used going forward. All functionalities provided by the DDE interface are supported by the high-level COM interface.

How do I get my LabelWriter 450 or 450 Turbo to work on a Windows 7 PC when attached to a USB 3.0 port?

Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. Please click here to determine if you have an affected machine and install the fix. Click Here

Software

SOFTWARE FAQs

How can I create a new label in DYMO Connect?

Click on 'New' button in the top left corner. On the next screen, please select the right DYMO printer and label type. Below there is a list of sample templates - please select the one that is the closest to what you need and click on the blue 'Open' button in the bottom right corner, next to 'Cancel'. You are now ready to edit the label and print it.

How can I start typing on the label or edit my label in DYMO Connect?

To start typing, if the label on the screen is blank, please click on the 'Add' button above the workspace to add an object that you want, i.e. Text or Address. Extend the blue outline to the desired size. Then double click on the sample text / address inside the blue outline, remove the text / address and start typing.

How can I change the selected printer or label type in DYMO Connect?

Click on 'New' button in the top left corner. On the next screen, please select the right DYMO printer and lable type. Below there is a list of sample templates - please select the one that is the closest to what you need and click on the blue 'Open' button in the bottom right corner, next to 'Cancel'.

Can I transfer my old address books into DYMO Connect?

No. DYMO Connect does not have the address book feature and cannot open ABX files created in DYMO Label Software. Instead, it has the feature to import Google and Outlook contacts.

I have just installed a new version of DYMO Label Software. Where are my old address book files and saved label templates? (Windows, macOS)

The installation process for DYMO Label Software (DLS), version 8, does not delete any pre-existing files. The old address book files and saved label templates can be found in the DYMO Label folder by default (or in another location where you previously saved them). To find your old address book files, follow these steps: Launch the new version of DLS. Click on the Address Book menu option on top and select Open. The dialog box should now be displayed with a list of previously saved address book files. Select the one you want and click on Open. If your previously created label templates are not automatically shown in the Saved Labels section in DLS (you can find it in the bottom part of the Labels tab), please click on File menu option on top and select Open. Find the label template you want, open it and save it - it should populate the Saved Labels section now. Please repeat these steps for other previously created label templates.

How do I install the DYMO add-in for ACT? (Windows only)

DYMO Label Software v8 is compatible with U.S. installations of ACT! 2007(v.9), 2008(v.10), 2009(v.11), 2010(v.12), and 2011(v.13), 2012(v.14), 2013(v.15), 2014(v.16), 2015 (v.17), 2016, (v.18), 2017 (v.19). The add-in for ACT! is installed automatically by DLS. After installing DLS, a Print DYMO Label will appear in the Tools menu of ACT!

How do I insert a graphic on a label using DYMO Label Software? (Windows, macOS)

DYMO Label Software comes with many pre-defined, customizable label templates. You can either open a label template that contains a graphic object or use the designer to place a graphic object on a label. To change the image that appears within the graphic object: Double click on the graphic object/image that appears on the label template. A dialog box will appear. Select the graphic/image you'd like to appear on the label and click OK. For best results when you import a graphic, make sure the graphic you are importing is close to the size of the graphic that will appear on the label. For example, if you want to print your company logo on a shipping label, do not import this logo using a graphic that is 5 x 7 inches. Use black and white graphics whenever possible.

How do I export contacts stored in the DYMO Label Software Address Book? (Windows, macOS)

Open DYMO Label Software. Click Address Book and select Open. Open the address or data list file you want to export. Click Address Book and select Export. Choose where you want the file to be exported to and the name of the file once it is exported. Click Save. Note: When you export data from your DLS, each entry is exported as a single record and each line of data as a single field.

How do I import contact information into the DYMO Label Software Address Book? (Windows, macOS)

For importing into DYMO Label Software v8: Create a new Address Book or open the Address Book you want to import data into. Choose Import from the Address Book menu. The Address Book Import Wizard starts. Follow the instructions in the Address Book Import Wizard. When finished, click Import. The data is imported into the open Address Book and displayed in the address list.

Can I print to a LabelWriter that is connected to another Mac OS X based computer on the network?

First, verify that the LabelWriter has been added to the printer list on the local workstation (the workstation where the LabelWriter is physically connected to), DYMO Label Software (DLS) for Mac OS X is installed, and that the LabelWriter prints without issue on the local workstation from DLS. Once you've verified those elements, you will need to enable sharing to give other Mac OS X workstations on the network access to the printer. To enable printer sharing, click on the Apple icon and select System Preferences. In the System Preferences window, click on the Sharing icon. Turn Printer Sharing on. Go back to the System Preferences window and click on the Printers and Scanners icon. Select the LabelWriter and tick the option Share this printer on the network. In order to print to the LabelWriter from other Mac OS X workstations on the network, you'll need to add the LabelWriter to the printer list on each workstation you wish to print from.

Does the DYMO Label Software support barcodes and graphics? (Windows, macOS)

DYMO Label Software supports printing Code 3 of 9, Code 3 of 9 w/Mod 43 Checksum, Code 3 of 9 Library (R-L and L-R), Code 128-A, 128-B, 128-C, 128-Auto, Interleaved 2 of 5, UPC-A, UPC-E, EAN-8, EAN-13, EAN 128, Codabar, Codabar Library (R-L and L-R), ITF-14, PDF 417, and QR Code. Supported graphic formats include BMP, GIF, JPG, PNG, and TIFF.

How do the One-Day Self-Expiring Security Stickers work?

No, Address Fixer is not CASS Certified. CASS certification requires more complex software that can process many sequential records and print forms required by the post office.

How do I get my LabelWriter 450 or 450 Turbo to work on a Windows 7 PC when attached to a USB 3.0 port?

Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows^® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers. Please click here to determine if you have an affected machine and install the fix. Click Here

What are the advantages to using Address Fixer?

Your mail will look better and more professional with a more uniformed look. Because Address Fixer adds the full 9-digit ZIP Code, the mail sorting procedure is more mechanized and although we can not guarantee that your mail will be delivered faster, it is very possible.

What version of QuickBooks is the DYMO Label Software v8 compatible with? (Windows only)

DYMO Label Software v8 is compatible with QuickBooks 2007 - QuickBooks 2018, Professional and Premier editions only.

Where does DYMO Label Software v8 save label templates and address books? (Windows, macOS)

Your saved label templates and address books are stored in DYMO Label folder in your Documents folder.

How can I print multiple records from the DYMO Label Software Address Book? (Windows, macOS)

In DLS open the Address Book containing the records you need to print. On the left hand side, check the box for each record in the address book that you'd like to print. To print these selected records simply click on the Print icon or click on the File menu and select Print.

Can I print foreign language characters with DYMO Label software? (Windows, macOS)

Yes, DYMO Label Software v.8 supports Unicode which allows you to print foreign language characters.

What is the LWRemove/LWSupport utility?

The LWSupport utility is provided by DYMO to uninstall DYMO printer drivers in Windows. Using LWSupport can help resolve many common label printing issues.

How can I print to continuous labels from DYMO Label Software? (Windows, macOS)

Download and install the latest version of DLS. The latest version of DLS includes a continuous label template that you can select.

How can I check to see what version of the DYMO software I have installed?

Windows: Open the DYMO Connect / DYMO Label Software. Click on Help and select About DYMO Connect / About DYMO Label. A small window will open indicating what version is installed. Click on this small window to go back to the workspace below. Macintosh: Open the DYMO Label Software. Click DYMO Label and select About DYMO Label Software . A small window will open indicating what version is installed.

How do I create a new label template in the DYMO Label Software? (Windows, macOS)

Go to Labels tab > Label Types. Select the label category from the dropdown list next to 'Show'. Find the label size you are using on the list below. Windows: Click on the label on the list and select the layout you want. You can also select a blank label and create you own layout on the Insert tab. MacOS: Click on the small rectangular button next to the name of the label to select a layout. You can also double click on the label on the list to start with a blank label and create you own layout on the Insert tab.

Can I print to a DYMO printer using Citrix Terminal Service?

DYMO does not directly support Citrix Terminal Services.

Can I print to a LabelWriter if I am running Windows Terminal Service?

DYMO does not directly support Windows Terminal Services.

How can I print vertically using the DYMO Label software? (Windows, macOS)

Open DYMO Label. Click the Labels tab and select the appropriate label layout. Click on the Insert tab. Add a Text object to the label. Click Properties and select Vertical text. Click OK. Enter Text on the label. When you're ready to print the label, simply click on the Print icon or click on the File menu and select Print .

Does DYMO software meet the requirements for 508 compliance?

DYMO software does not meet the requirements for 508 compliance.

Can Address Fixer convert addresses to upper case, lower case, or mixed case characters?

DYMO Label software (macOS)
Yes. Click DYMO Label and select Preferences. Click on the Address Fixer tab. Make the appropriate selection in the Address capitalization section and click OK.
DYMO Connect (Windows)
No. Address Fixer connects directly to the USPS database and imports the original address format.

I have Office for the Mac. How can I launch the Word and Excel Add-Ins from DYMO?

The DYMO Add-In for Word and Excel are available from the Tools menu (Tools > Templates and Add-Ins/Add-Ins). You must have the latest version of DYMO Label Software installed for Office 2019 and 365 compatible Add-Ins.

What printers does DYMO Label software v8 support? (Windows, macOS)

DYMO Label Software (DLS) v8 supports the following printer models (Windows 7-10, macOS 10.13 or higher):
LabelWriter 450 series, LabelWriter 4XL, LabelWriter Wireless (Windows: DLS 8.7.3, macOS: DLS 8.7.3 and later), LabelManager current series.
For legacy printers or earlier versions of Windows®/macOS®, please consult the compatibility chart or contact DYMO Technical Support.

What is the DYMO Label Quick Print widget and how can I use it?

DYMO Label Software v8 includes a Quick Print widget which allows you to quickly print a label directly from your desktop without opening DYMO Label software.
DYMO Label Software (macOS) - to use the QuickPrint widget, press F12 to display the installed widgets. In the DYMO QuickPrint widget, enter or paste the text you want to print on your label. Optionally, click in the bottom-right corner of the widget to change the label layout, change the position of the Intelligent Mail barcode before printing, or choose a different label printer.
DYMO Label Software (Windows) - to use the QuickPrint widget, double-click the LabelWriter icon in the system tray. Drag, paste, or type the text you want to print on a label. Click Print. From the Quick Print widget, you can also change the label layout or choose a different label printer.

What type of fonts does DYMO Label v8 support (Windows)?

DYMO Label v8 for Windows utilizes Microsoft Windows Presentation Foundation (WPF) and supports all True Type fonts that are supported by WPF.

What versions of Microsoft Office does DYMO software include add-ins for?

DYMO Connect version 1.3.2 (Windows 8 - 10) includes an add-in for Microsoft Word 2016, 2019, and 365.
DYMO Label v8 (version 8.5.4 or later, Windows 7 - 10) includes add-ins for Microsoft Office 2010, 2013, and 2016.
DYMO Label version 8.7.5 (macOS 10.14 - macOS 11) includes add-ins for Microsoft Office 2016, 2019, and 365.

How do I change the default font settings in the DYMO Label Software? (Windows, macOS)

Open DLS. In DLS, click and highlight the text on the label template. The tool bar above the label template allows you to change various font and justification settings. To change font type and font size you must click on the drop-down menu. Select the font style and size you wish to use. The text will automatically Shrink To Fit if you select a font size that is too large for the address or text object on the label to accommodate, but you can also choose to use the Auto Fit or None option instead.

What is the Intelligent Mail Barcode in DYMO Label Software v8? (Windows, macOS)

The Intelligent Mail barcode is USPS barcode technology used to sort and track letters and flats. Intelligent Mail barcode technology combines the capabilities of the POSTNET barcode and the PLANET Code barcode into one unique barcode. DYMO Label Software version 8 automatically utilizes Intelligent Mail barcodes in address templates on labels with the minimum length 3 1/2" (e.g. 30251, 30252). However, if you prefer to print your address labels without it, you can also remove it by choosing 'None' under Intelligent Mail barcode in 'Address Object Properties'.

How do I install the DYMO Label v8 Add-in for Microsoft Word and Excel on Windows?

The DYMO Label Add-in for Microsoft Word and Excel is automatically installed with the DYMO Label Software has been installed. Please note that DYMO Label v8 (version 8.5.4 or later) includes add-ins for Microsoft Office 2010, 2013, and 2016 only.

DYMO Label Software is not recognizing all the True Type Fonts I have installed on my PC?

DYMO Label v. 8 supports all True Type Fonts that are recognized by Windows Presentation Foundation only. For font types that are not supported, there are two alternatives to successfully print your labels with your desired font types. Solution 1: Install DYMO Label Software v. 7.8. This version of the software will recognize all True Type Fonts, including those not supported by Windows Presentation Foundation. Solution 2: Use Microsoft Word or other third-party software to create and print your DYMO Labels.

What is the difference between a high capacity label template and a standard label template?

A standard DYMO Label is compatible with any model LabelWriter printer. The high capacity label is only compatible with the LabelWriter 4XL printer.

How many contacts can the DYMO Address Book manage?

The DYMO Address Book can save up to 999 contacts. Beyond 999 contacts, you will need to create a separate address book in DYMO Label software.

What are my choices when using serialization in Rhino Connect?

There are three types of serialization available in Rhino Connect Software. They include: Simple Serialization - creates a series by incrementing one alphanumeric character in the series. Simultaneous Serialization - creates a series by incrementing two different alphanumeric characters at the same time. With this method you have two starting values that are incremented by the same amount at the same time. Advanced Serialization - creates a series by incrementing two different alphanumeric characters consecutively. With this method you have two starting values, two increments, and two counts.

What operating systems are compatible with Rhino Connect 1.4 Software?

Rhino Connect 1.4 is compatible with Windows XP - Windows 8.1. It may work with Windows 10 (not guaranteed), but requires Microsoft .NET Framework 3.5 to be activated.

How can I import data and print it in my DYMO program?

To print labels from a database, please select the label type and layout you want before importing the data from a data file (.xls, .csv, or database).
DYMO Label Software (Windows, macOS) - the Import Data and Print Wizard (File > Import Data and Print) will walk you through printing labels from your database quickly and accurately.
DYMO Connect (Windows) - please use the Import Data wizard (File > Import Data) to print the labels from your database.

How do I adjust or remove the POSTNET bar code (Intelligent Mail barcode) that is printed with an address in DYMO Label Software?

Click on the address object on the label, then click on 'Properties' on the toolbar above. In the Address Object Properties window you can select the following settings for the POSTNET/Intelligent Mail barcode: Above, Below, or None. To remove the POSTNET/Intelligent Mail barcode from the label template, select None. Once you've made the appropriate selection, click OK to return to the label template. To make these changes permanent for this label template click on File and select Save.

I am running ACT! over a network. Is the LabelWriter Add-In for ACT! compatible with this set-up?

DYMO only supports installations where the ACT! application is installed locally. While you may be able to make this work, due to differences in network configurations DYMO is only able to support local installations.

How can I improve the way barcodes and graphics/images print from the LabelWriter?

DYMO Connect:
Click File and select Preferences > Print settings > Print quality. Select Barcode and graphics and click OK.
DYMO Label software:
Click Edit and select Preferences. Click on the LabelWriter printer tab. Select Barcode and graphics and click OK.

Is DYMO ID software free? How do you obtain the software?

DYMO ID is offered as a FREE download. To download the latest version of DYMO ID software, visit user guide. Follow the simple instructions in the installer. Instructions for downloading are also available on the software download card included with your XTL label maker.

How do I upgrade DYMO ID software?

Software updates are prompted automatically when you plug in your label maker to DYMO ID software.

Which format can you use to upload data into DYMO ID?

You can import data into DYMO ID from the following types of database files:

Microsoft® Access™
Microsoft® Excel®
Text – Comma Separated Values or Tab-delimited files with a *.csv or *.txt extension
Universal Data Links – see the Microsoft® documentation on Universal data Link (*.UDL) for more information.

When you choose to link the data to the imported data file, the data is automatically updated from the file each time you open this label. Linked data cannot be edited in the data grid.

What printers does DYMO Connect for Desktop (DCD) software support? (Windows 8-10: DCD version 1.3.2, Windows 7: DCD version 1.2)

DYMO Connect for Desktop (DCD) supports the following printer models: LabelWriter 450 series, LabelWriter 4XL, LabelWriter Wireless, LabelManager current series
For legacy printers or earlier versions of Windows®, please consult the compatibility chart or contact DYMO Technical Support.